General Knowledge


Enables an expeditious and inexpensive forum to bank customers for resolution of complaints relating to certain services rendered by bans. The Banking Ombudsman Scheme is introduced under Section 35A of the Banking Regulation Act, 1949 by RBI with effect from 1995.

  1. To  facilitate  the resolution  of  complaints  relating  to  banking  services  through concillation  and mediation  between  the  bank  the  aggrieved  parties  or  by  passing  an  award.
  2. The banking ombudsman is a seniour official appointed by  the rbi to redress customer complaints  against  deficiency  in  certain  banking  services.
  3. All scheduled  commercial banks,regional rural banks  and  scheduled  primary co operative banks are covered unde the scheme.

As on date, fifteen Banking Ombudsman have been appointed with their offices located mostly in the state capitals.